We are seeking a skilled and enthusiastic Customer Service Representative to join our team in providing exceptional support to players of our mobile game. The ideal candidate will have a passion for gaming, excellent communication skills, and a strong desire to ensure customer satisfaction. This role involves addressing player inquiries, troubleshooting technical issues, and fostering a positive gaming experience.
1. BENEFITS & PERKS:
INCOME
- Salary: Upto $600/month
- Receive 100% of fixed salary, salary increase according to company regulations
- Official employee lunch allowance: 1,000,000 VND/month
- Income based on results and work performance
DEVELOPMENT OPPORTUNITIES
- Expand and improve professional knowledge and skills
- Real-life experience at global projects
- Have a clear, personalized career development roadmap
WORKING ENVIRONMENT
- Experience a dynamic, professional international environment
- Enjoy 100% daily life care benefits
WELFARE POLICY
- The company pays all types of insurance according to the provisions of law (social insurance, health insurance, unemployment insurance, etc.)
- Free periodic general health check-ups at hospitals: Hong Ngoc, Thu Cuc, Vinmec.
- Wedding/filial piety benefits, holiday/New Year gifts and other benefits.
- New Year bonus, March 8, April 30 - May 1, Mid-Autumn Festival, mid-year, September 2, October 20, Christmas.
- Share achievements continuously, without limits based on performance.
- Working hours:
- From Monday - Friday. Closed Saturday, Sunday
- Morning: 8:30 - 12:00, Afternoon: 13:00 - 18:00, tea-break 15:00 - 15:30.
2. REQUIREMENTS:
Knowledge:
- Passion for mobile gaming and a strong understanding of gaming culture.
- Proven customer service experience, preferably in a gaming or tech support role.
Skill:
- Excellent written and verbal communication skills in English (equivalent to IELTS 6.5+), additional languages a plus.
- Ability to empathize with players and remain calm and professional in high-pressure situations.
- Strong problem-solving skills and the ability to think critically and creatively to resolve issues.
- Familiarity with mobile devices (iOS and Android) and common technical issues related to mobile gaming.
- Proficiency in using customer support software and tools, such as helpdesk systems and CRM platforms.
- Ability to work independently as well as collaboratively within a team environment.
Attitude:
- Ability to quickly adapt to work and withstand pressure.
- Work in a high-paced environment.
- Proactive, eager to progress, and passionate about learning and self-development.
3. YOUR MISSIONS:
- Respond promptly and professionally to player inquiries via email, in-game chat, social media, and other communication channels.
- Provide accurate information and assistance to players regarding game mechanics, features, and technical issues.
- Troubleshoot and resolve player concerns, including but not limited to account issues, payment problems, and gameplay difficulties.
- Monitor community forums and social media channels to identify and address player feedback, concerns, and trends.
- Collaborate with development, QA, and other teams to communicate player feedback and suggest improvements to the game.
- Contribute to the development and improvement of customer support processes and resources.
- Stay up-to-date with game updates, events, and promotions to provide accurate and timely information to players.
- Uphold company policies and guidelines while interacting with players and representing the game's brand.
4. APPLICATION:
How to apply: https://bit.ly/sonat-application
Talent Acquisition Team: 037 442 7589